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Contact Us

Phone: (615) 826-3100

Fax: (615) 447-1060

 

Office Hours

Mon-Thurs: 7:30am-5:00pm

Fri: 7:30am-noon


Appointments

Medication and Refills

Referrals

Test Results and Phone Calls

Billing and Insurance

We accept cash, checks, credit and debit cards, and flex spending cards.

Copays

As part of our contract with your insurance company, ALL copays are due at the time of service.  We would be in breech of contract if we waived these fees or billed them to you at a later time.

Insurance

As a courtesy, we routinely file insurance claims and ask that you bring your current insurance cards with you to each visit.  You are expected to pay any copay, deductible, co-insurance, or non-covered charges at the time of service.  Uninsured patients are expected to pay in FULL at time of service as well.

Please familiarize yourself with the rules of your plan.  Sometimes routine services, such as physicals, are not covered.  Frequently, prior authorizations for treatments and referrals are required.  Copay amounts change from year to year.  Although we are happy to assist you, the details of your agreement with the insurance company are between you and them.  It is not possible for us to know the particulars of every type of plan available.  Any questions or complaints about your coverage should be directed to the insurance company.  There is usually a 1-800 number on the card for patients to call and make inquiries.

We do accept most insurances, including (but not limited to) BCBS, Cigna (including all connect plans), Aetna, Healthspring Medicare Advantage, PHCS, Beech Street, Multiplan, Tricare South, and UHC.  We are accepting new patients with Bluecare Tenncare and Amerigroup Tenncare but NOT UHC Community Plan Tenncare.  If your insurance is not listed, please feel free to call the office and ask. 



We DO NOT accept the following insurances:

  • BCBS Coverkids
  • United Healthcare Community Plan Tenncare (Also known as Americhoice)
  • ANY Medicare advantage plan other than Healthspring (such as BCBS, Aetna, Humana, Amerivantage, UHC Dual Complete, etc...)
  • BCBS Network E (ALL other networks accepted)
  • Community Health Alliance
  • Tricare Prime (We DO accept Tricare South and Tricare for Life plans)
  • United Health Care Golden Rule
  • United Health Care One

Unverified or Lacking Insurance

If you do not have your current insurance card or your insurance does not have us down as your primary care provider, self-pay fees will be applied to your visit and will be due at the time of service.  You will have to file with your insurance company to be reimbursed.

Selfpay fees vary depending on the complexity, number of problems, provider's time, diagnostic tests, procedures, immunizations, etc.  If you have questions about fees, our office is always willing to discuss them with you.  ALL payments are due at the time of service.

Balances and Payment Plans

Please settle any outstanding account with us within 30 days.  Accounts that are 90 days past due will be sent to collections.  Sometimes a payment plan can be arranged for patients in good standing.  Patients who fail to make their agreed upon payments on time have their account sent to collections and will be asked to seek future medical treatment elsewhere.  If you are interested in such an arrangement, please call our billing representative at (615) 444-2320 and ask to speak with Sharon.